Kettering Health Network

FT Registration Coord - Middletown Health Center

Posted Date 7 days ago(3/14/2018 2:03 PM)
Job ID
Job Location
Job Category
Administrative/Business Support
Job Type
Varied Shifts
# of Openings


Our Mission is to improve the quality of life of the people in the communities we serve through healthcare and education.  We are dedicated to excellence and to providing each individual the most appropriate care in the most appropriate setting.  In the spirit of Seventh-day Adventist healthcare ministry, we strive to be innovative and to convey God’s love in a caring environment.



The Middletown campus is designed and staffed to be a patient focused and team oriented environment.  While positions have specific job descriptions which define functions and qualifications, the expectation at Middletown is that jobs not requiring specific licensure, certification, experience, or technical skills can be done by anyone at any time to meet a need.


Based on this, below are additional requirements for all staff working at the Middletown Campus:


  • Provides a caring, collaborative, and flexible environment in which patients receive care and staff find meaningful work
  • Displays a willingness to assist co-workers
    • Jobs that require specific licensure or certification will not be delegated to non-licensed/certified staff
    • Staff asked to perform specific skilled tasks will be provided the necessary education and resources to do so
    • All staff are expected to assist with the following as needed (not an all-inclusive listing):
      • Visitor way-finding
      • Answering phones
      • Collecting trash
      • Making beds
      • Stocking supply cabinets
      • Stocking linen cabinets
      • Patient transport
      • Wheelchair retrieval
      • Patient Food and Refreshment

Responsibilities & Requirements

Patient Access Services Coordinator position duties include, but are not limited to the following:

  • Assist the Manager and Director in all duties as assigned and keeps the Manager and Director informed of issues
  • Responsible for supervising the multiple facets of patient access services
  • Emphasizes high level of patient satisfaction, being sensitive to the all standards of performance and leadership core standards
  • Responsible to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge
  • Serves as a resource person in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff; the responsibility for this department is on a 24-hour basis.
  • Ensure proper staffing structure for appropriate oversight of access system operations for all positions needed
  • Utilize and maintain our Quality Assurance program to measure the performance of staff in obtaining and developing current accurate and complete registration information; provide coaching and training to ensure for the desired performance 
  • Ensure to meet Industry Standards for registrations and POS Collections
  • Ensure a strong presence within department, ancillary departments, and or physicians related to the particular area of supervision; plus, ensure strong communication exists between the other ancillary departments’ leaders and you
  • Ensure training for new hires, and retraining on any system upgrades or enhancements is completed within timeframe assigned
  • The Health Unit Coordinator/Registrar serves as a member of the interdisciplinary team

  • The HUC/Registrar collaborates with unit leadership in coordinating the day to day activities of the patient care unit      

  • This includes the processing of patient records and ongoing communication with nursing staff, physicians and interdepartmental personnel

  • The HUC/Registrar serves as a resource for physicians and other members of the health care team for the electronic medical record

  • The HUC/registrar facilitates the patient intake process by performing accurate data entry of patient demographic and insurance information for patients and reviews insurance benefits and upfront patient appropriate liability when required at each encounter to ensure accurate and complete billing

  • She/he plays an integral role in the patient care experience and both directly and indirectly impacts the perception of care

  • The HUC/Registrar reports to the Clinical Nurse Manager and Manager of Patient Access

Preferred Qualifications

Job Requirements:
- High School Diploma or equivalent
- Minimum of 2 years’ previous experience in Patient Access or Healthcare industry within a hospital or physician office is required
- Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and Email.
- One year customer service experience


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